Communication for the Stationary Engineer

Course Overview

This course helps students develop the general communication skills required in the industrial and commercial maintenance environments. The Course includes written, oral, and interpersonal communications as used by maintenance, electrical, and plumbing workers. 

Lesson One: The Importance of Communication

  • Lesson Plan, Importance of Communication 
  • What do Employers Want (handout)

Lesson Two: Communication Technology

  • Lesson Plan, Communication Technology 
  • Communication Technology (handout)

Lesson Three: Email for Business

  • Overview of Lesson on Business Email 
  • Lesson Plan, Email for Business Communication 
  • Email for Business Communication (handout)

Lesson Four: Email Guidelines

  • Lesson Plan, Email Guidelines 
  • Email Guidelines (handout)

Lesson Five: Writing Email

  • Lesson Plan, Writing Email - online video instructions 
  • Writing Email, discussion notes (handout)

Lesson Six: Business Memos

  • Lesson Plan, Business Memos 
  • Notes, Email vs memo vs letter (example) 
  • Example Memo

Lesson Seven: Work Orders

  • Lesson Plan, Work Orders 
  • Criteria for Evaluating a Work Order Management System

Lesson Eight: Body Language

  • Lesson Plan, Body Language 
  • Body Language (handout)

Lesson Nine: Reference Resources

  • Lesson Plan, Reference Resources 
  • Reference Resources (handout)

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